Support
Everything you need to know about the Shredder app as user.
General FAQS
With a registered account on Shredder, you can request help at any time by our support email, so we can respond quickly and easily (team@tryshredder.com). You can ask more objective questions such as: how to order the authenticity seal, where certain options are located and more. Feel free to send an email at any time, the Shredder team is always ready to help anyone in need.
Where can I set up my account?
If you want to change your name, username, or profile picture, you can access it in the Profile / Account Settings app starting with the navigations tag.
Where can I set up my account?
If you want to change your name, username, or profile picture, you can access it in the Profile / Account Settings app starting with the navigations tag.
What is Shredder, and how does it work?
Shredder is a social network for skiers that combines performance tracking, matchmaking to find skiers at your skill level, ride-sharing, real-time weather updates, and events in your area. Simply create an account, set up your profile, and start connecting with the skiing community!
What is Shredder, and how does it work?
Shredder is a social network for skiers that combines performance tracking, matchmaking to find skiers at your skill level, ride-sharing, real-time weather updates, and events in your area. Simply create an account, set up your profile, and start connecting with the skiing community!
Do I have to pay to use the app, or is it free?
Shredder offers a free version with access to core features. However, there is also a premium version that unlocks additional features like advanced tracking analytics, exclusive groups, and personalized notifications.
Do I have to pay to use the app, or is it free?
Shredder offers a free version with access to core features. However, there is also a premium version that unlocks additional features like advanced tracking analytics, exclusive groups, and personalized notifications.
How does Shredder track my speed and distance?
The app uses your device's GPS to monitor your speed, altitude, total distance, and elevation changes. All data is collected in real time and can be accessed in your activity history.
How does Shredder track my speed and distance?
The app uses your device's GPS to monitor your speed, altitude, total distance, and elevation changes. All data is collected in real time and can be accessed in your activity history.
Does tracking work in real-time even without an internet connection?
Yes! Tracking relies on GPS, so you can continue monitoring your runs even without an internet connection. Your data will sync automatically once you're back online.
Does tracking work in real-time even without an internet connection?
Yes! Tracking relies on GPS, so you can continue monitoring your runs even without an internet connection. Your data will sync automatically once you're back online.
How does the matchmaking system work?
Shredder uses an algorithm to match you with nearby skiers who have a similar skill level and style. You can adjust your preferences and choose who you want to connect with.
How does the matchmaking system work?
Shredder uses an algorithm to match you with nearby skiers who have a similar skill level and style. You can adjust your preferences and choose who you want to connect with.
Can I filter skiers by location or type of slope?
Yes! You can set filters to find skiers in a specific region or who prefer certain slopes, such as beginner, intermediate, or advanced trails.
Can I filter skiers by location or type of slope?
Yes! You can set filters to find skiers in a specific region or who prefer certain slopes, such as beginner, intermediate, or advanced trails.